1. General
Here at No Angel, we undertsand how it feels to be a customer and we strive to ensure that your visit is an ejoyable and fruitful one. We have set out these terms and conditions to provide you with all the relevant information you may need to shop with us. If we have missed anything out or you would like clarification, please contact us and we'll get back to you asap.


We aim to answer all emails within 24 hours, Monday-Friday, excluding holidays. If you contact us over the weekend, we'll get back to you Monday.


Please read our Terms and Conditions carefully, by using this website and/or placing an order you agree to abide by these terms and conditions.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason if this Website is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of this Website. 


2. Terms of Sale
By placing an order you are entering into an agreement to purchase a product and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

If your order is accepted you will inform you by email. When placing an order you must ensure that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes. We reserve the right to refuse an order.


2.1 Dispatch and Delivery
Dispatch times may vary according to availability. We try to dispatch all orders within 1 week, with most orders being dispatched within 48 hours. Please note that dispatch times may take longer at busy periods such as Christmas.


If your purchase is returned to us by Royal Mail it is the buyers responsibility to pay for all of the postage costs to have the item/s reposted.


Stated delivery times may be subject to delays resulting from postal delays outside of No Angel's control. For these you agree that No Angel will not be held responsible.


2.2 Pricing and Availability
We make every effort to provide you with accurate descriptions of products. All sizes and measurements are approximate and colours may vary depending on computer screen resolutions.


All details, descriptions and prices are accurate at the time of publishing. We reserve the right to change these without notice.


2.3 Payment
We only use Barclaycard payment processors to take payments through our website. All payments processors use the latest technology to protect your payment information, which is not released to any outside party.


2.4 Discount Codes
From time to time we may offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.


The conditions of use relating to any discount code will be specified at the time of issue.


2.5 Refunds
If there are any problems with your order we shall contact you as soon as possible.

In order to return goods to us, you must first fill in the returns form on our site to get an RMA number. This is for your own security as it enables us to associate returned goods to the order and provide quick turn around of replacement units or refunds. No good returned without an RMA number will be accepted. Your statutory rights are not affected. You must contact us within 14 days of delivery in order to get an RMA number. Failure to do so will result in a rejection of any returned items.


Refunds will only be made via the original payment method.


Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of No Angel and are protected by copyright laws and treaties around the world. All such rights are reserved by No Angel. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. 

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by No Angel.


Disclaimer of Liability
We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials contained in this website.


Complaints
Sometimes, mistakes happen. We want to make sure that you are as happy as possible with every facet of our organisation. If you do come across a problem, please contact us, supplying as much information as possible in order to allow us the greatest chance of succesfully solving the issue and providing you with the best service.